We are Ugenes
Support Our Clients Like a True Professional.
We are Ugenes
IT Operations & Service Management
You can have a unified and seamless experience when managing the life cycle of task records such as incidents, requests, and walk-ups in IT Service Management workflows using Service Operations Workspace (SOW) for ITSM
Landing Page
Start your day with an overview of outages, service announcements, and assignments to efficiently prioritize your work
Experts on Call
Reach out to experts on-call on high priority tasks
Collaborate
Stay connected with the requester and peers right from the task for easy collaboration
Recommendations
Get tailored recommendations to speed up your investigation and incident resolution
Investigation
Build situational awareness by bringing in asset and metrics related data to expedite and streamline incident investigation
